Privacy Policy

1. Introduction

Systemize Solutions Ltd ("we", "our", or "us") operates the Surveyor Mobile App (the "App"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the App, in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. By using the App, you agree to the terms of this policy. ⸻

2. Information Collected Through the App

We collect the following types of information: a) Information You Provide: • Contact Details: Full name, phone number, and email address • Professional Details: Surveyor credentials and company name • Account Information: Username and encrypted password • Uploaded Content: Property photos, documents (e.g., proof of ID), and survey responses b) Information Collected Automatically: • Device Data: Device model, operating system, device ID • Usage Data: App interaction logs, crash reports, error logs • Network Info: IP address, connection type • Location Data: Only if permission is explicitly granted by the user ⸻

3. Purpose and Legal Basis for Processing

We process your personal data for several reasons: • To provide and operate the App effectively (legal basis: performance of a contract) • To manage user accounts and authentication (legal basis: legitimate interests) • To process and store property inspections and generate reports (legal basis: legitimate interests) • To communicate with users, including responding to enquiries (legal basis: consent or legitimate interests) • To analyse app performance and improve user experience (legal basis: legitimate interests) • To comply with applicable legal obligations (legal basis: legal obligation) Where we rely on your consent, you may withdraw it at any time by contacting us (see Section 11). ⸻

4. How We Use Your Information

Your information is used to: • Deliver the core app functions, including inspections and reporting • Manage user registration, logins, and authorisations • Maintain and improve app performance, functionality, and security • Provide customer support and respond to user queries • Meet legal obligations and prevent fraud or misuse ⸻

5. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your information with: • Third-party service providers who support our operations (e.g., hosting, analytics, or cloud platforms). These providers are bound by confidentiality agreements and process data only as instructed. • Law enforcement or authorities, if legally required or to protect rights and safety. • Business successors, in the event of a merger, sale, or restructuring of Systemize Solutions Ltd. ⸻

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including: • SSL encryption for information in transit • Encrypted storage of sensitive content • Secure login procedures with authentication controls • Regular reviews and access restrictions ⸻

7. Data Retention

We retain your personal data only for as long as necessary to: • Fulfil the purposes outlined in this Privacy Policy • Comply with legal and regulatory requirements • Resolve disputes or enforce agreements When no longer required, your data is securely deleted or anonymised. ⸻

8. Your Data Protection Rights (UK)

Under the UK GDPR, you have the right to: • Request access to your personal data • Request correction of inaccurate or incomplete information • Request deletion of your data in certain circumstances • Restrict or object to how your data is used • Request that we provide your data in a portable format • Withdraw your consent where consent was the legal basis for processing • Lodge a complaint with the Information Commissioner's Office (ICO) To exercise any of these rights, please contact us at: info@systemizesolutions.co.uk ⸻

9. Children's Privacy

This App is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age. If you believe a child has provided us with personal data, please contact us immediately. ⸻

10. International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved for use under UK data protection law. ⸻

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact: Systemize Solutions Ltd Email: info@systemizesolutions.co.uk ⸻

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify users by posting the updated policy within the App and updating the "Last Updated" date at the top of this page. ⸻ This Privacy Policy is intended to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and Apple App Store Review Guidelines.